How is Khazna NexOps Standardising Data Centre Operations?

Khazna Data Centers, a global operator of hyperscale digital infrastructure, has announced the launch of Khazna NexOps, a dedicated in-house operations organisation designed to deliver consistency, responsiveness and operational excellence across hyperscale and AI-era data centres.

The launch marks a move from a vendor-driven operations model to an insourced capability across more than 30 data centres. 

In under 12 months, Khazna NexOps has grown from 20 specialists to more than 230, establishing a unified operating model covering people, processes, technology and governance while maintaining uninterrupted service for mission-critical workloads.

Bart Holsters, Managing Director at Khazna NexOps says: “In a world where minutes of downtime are unacceptable, operations can’t be an afterthought. 

“Khazna NexOps is a deliberate investment in accountability, capability and customer experience. 

“By bringing operations in-house, we can deliver more consistent execution, faster decision-making and a service model built around the requirements of the most demanding hyperscale environments.”

Operational layers cover staffing, processes, key performance indicators and governance, rolled out through phased activation and digitalisation in 2026.

Khazna has developed more than 5,000 operational documents to support repeatable, audit-ready practices across sites. 

Competency-linked execution ties training, certification and skills assessments directly to work order allocation, ensuring only approved personnel carry out critical tasks.

Bart says: “We view this as a new operating system for reliability.

“Working with global process, learning and technology leaders, we’ve built the foundations so our teams can execute consistently across every site. 

“That consistency is what customers ultimately feel: predictable performance, faster response and tighter control of risk, so our clients are AI-ready in every sense of the term.”

People, Process and Innovation

Khazna NexOps integrates advanced automation into daily operations. 

Working with Presight, the company implements an AI-powered command and control platform to manage its portfolio.

Operating from a secure AI hub in Abu Dhabi, the system monitors energy, cooling, equipment performance and security, predicting issues before they occur and optimising operations continuously.

Khazna also works with AlphaGeo to embed climate intelligence into operations. 

By integrating physical climate projections, infrastructure resilience and socio-economic indicators, teams access real-time data informing long-term design choices and operational risk management.

Robotic patrol units supplement the operational workforce. These units support inspection routines and identify anomalies such as heat signatures, leaks, vibration and other early warning indicators in controlled site environments. 

The technology enhances coverage, consistency and readiness while reinforcing the capabilities of the growing NexOps team.

Measurable Operational Outcomes

Since establishing Khazna NexOps, the company has reported measurable improvements across safety, energy efficiency and operational consistency. 

Safety incident rates, including lost time injury frequency rate and total recordable injury rate, have reached zero, while teams accumulated more than 2 million LTI-free hours last year.

Energy efficiency improves with power usage effectiveness reduced by around 2.3% from already aggressive baselines despite challenging regional climate conditions. 

Operational readiness and consistency improve through competency-linked task execution and standardised work practices, increasing training completion and compliance outcomes.

Hassan Alnaqbi, CEO, Khazna Data Centers, says: “Khazna NexOps supports our broader mission to deliver resilient, efficient and future-ready digital infrastructure as AI workloads accelerate and compute densities increase. 

“By bringing operations in-house, we will strengthen end-to-end accountability, improve customer experience and scale operational excellence for our rapidly expanding footprint.”

Bart adds: “Every element of NexOps – from structured processes to AI-enabled monitoring – aligns with the needs of hyperscale operations. 

“The approach ensures clients experience reliable, predictable performance while the company maintains full operational control.”

By combining highly trained teams, standardised documentation, AI tools, climate intelligence and robotic inspection, Khazna NexOps delivers measurable improvements across safety, energy use and service reliability while supporting the demands of increasing compute densities and AI workloads.